Questions you want answered
1. How do I book a trip? You can book a trip by contacting us via phone, email, or our online booking form. We'll then schedule a consultation to discuss your travel preferences and finalize the details.
2. What is the process for planning my trip?
Initial Consultation: We discuss your travel goals, preferences, and budget.
Proposal: We provide a customized itinerary for your review.
Booking: Once you approve the itinerary, we book accommodations, transportation, and activities.
Final Confirmation: We provide all booking confirmations and travel documents.
3. Are there any planning fees? Yes, we charge a planning fee based on the complexity and length of your trip. This fee covers the time and expertise required to create a personalized itinerary. The fee will be discussed during the initial consultation.
4. Can I make changes to my itinerary after booking? Yes, you can make changes to your itinerary. Please note that changes may be subject to availability and additional costs. Contact us as soon as possible to accommodate your requests.
5. What is your cancellation policy? Cancellation policy varies depending on the services booked and the providers' policies. Generally, cancellations made:
30 days or more before departure: May be eligible for a full or partial refund.
Less than 30 days before departure: May incur significant penalties or may not be refundable. Please review our detailed cancellation policy provided at the time of booking.
Contact us as soon as possible if you are considering cancelling.
6. Is travel insurance included? Travel insurance is not included in the cost of your trip but is highly recommended. I can assist you in purchasing a travel insurance plan that suits your needs.
7. How do I pay for my trip? We accept payments via credit card, bank transfer, or online payment platforms. A deposit is required at the time of booking, with the remaining balance due before departure as per our payment schedule.
8. What should I do if I encounter issues during my trip? If you encounter any issues during your trip, please contact the emergency number included on your itinerary. If you purchased trip insurance, please contact them FIRST. Please do text me to tell me what is happening, so I can help from my end.
9. Can you help with travel documentation (e.g., visas, passports)? Yes, we can provide guidance on required travel documentation and assist with visa applications if needed. It is your responsibility to ensure all necessary documents are obtained before travel.
10. Do you offer group travel planning? Yes, we specialize in both individual and group travel planning. Whether it's a family reunion, corporate retreat, or friends' getaway, we can create a seamless travel experience for your group.